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Frequently asked questions about our games.
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You can download most of our games for free. If there is a fee to download the game, you will see it before downloading. While playing you get all the features for free in the spin or from other places. We offer in-game purchases for players who want to play faster.
Check the storage space first. Free more memory and restart the device. Note that you need more free memory than the game size. Check that the Internet connection is working normally.
Check out our YouTube channel at https://www.youtube.com/motionvolt. We’ve put together long-play videos for tips. You can also contact MotionVolt Games support at https://www.motionvolt.com/support/ or ask a friend or relative to help you.
It is not possible to save game progress to an account or cloud. Our games do not use a game-specific account because we do not store player data outside of your device.
You can reset your progress by uninstalling the game and then reinstalling it. Note that all progress will be lost with no way to get it back.
The game progress is device-specific so uninstalling the game removes the progress. Unfortunately, there is no way to restore it. Some items, like locations and characters, purchased with real money can be restored.
It is not possible to download achievements. Our games do not use a game-specific account.
The game progress is device-specific so changing your device removes the progress. You can try to transfer your files from your old device to your new one using a third-party backup application, but we cannot guarantee it will work.
IPhone and iPad may elect to delete the apps automatically if the “Offload Unused Apps” setting is enabled. This feature helps to save storage space by removing apps that are not used frequently. We recommend you switch it off in Settings – App Store – Offload Unused Apps.
Check if you have an automatic uninstall function in your phone settings. Automatic uninstallation can happen, for example, due to an external SD card, the app was downloaded from an untrusted site or the phone hasn’t been rebooted for a long time. Or maybe someone else using your device may have deleted the app.
The item you purchased should appear in your game immediately. In some rare cases, it may take longer. Refresh your internet connection and restart your device, Tap the Restore Purchases button in the game Settings. If this did not help, you can request a refund by following App Store instructions at https://support.apple.com/en-us/HT204084
The item you purchased should appear in your game immediately. In some rare cases, it may take longer. If the item hasn’t been delivered, force stop the game (Settings app -> Tap Apps -> Tap the app you used to make your in-app purchase -> Tap Force Stop -> Re-open the game and check if your item has been delivered.
More instructions on the Google help page: https://support.google.com/googleplay/answer/1050566
If these did not help, you can request a refund by following Google Play instructions at https://support.google.com/googleplay/answer/2479637?hl=en
The characters and levels purchased with real money can be restored using the Restore Purchases button in the game Settings. Due to Google and Apple policies, consumables such as tickets, coins and gold packs cannot be restored. Items or game coins obtained through spins or for free cannot be returned either.
Items are game-specific. It is not possible to transfer items from one game to another.
Manually adding items is impossible because we cannot access the player’s game progress.
The easiest way to remove interstitials is to make in-game purchase, and the interstitials will be removed upon purchase. In some games, you can also choose a separate ad removal purchase, which you will find in the game store. Note that the reward ads will remain, as you can choose whether you want to watch them or not. Some reward ads can be removed by turning off Save Me in the settings.
Only in Flip Runner the interstitials can be removed with a purchase. The Remove Ads purchase is available after the first ad survey or in the in-game store. Note that the reward ads will remain, as you can choose whether you want to watch them or not. Some reward ads can be removed by turning off Save Me in the settings.
Please contact us at https://www.motionvolt.com/support/ and we will help you.
